The Paediatric Sports Knee Centre respects your privacy and is committed to protecting the personal information you provide through this website.
This Privacy Policy explains how we collect, use and protect information submitted through our contact and appointment enquiry forms.
Information We Collect
The Paediatric Sports Knee Centre respects your privacy and is committed to protecting the personal information you provide through this website.
When you submit an enquiry, we may collect:
Parent or guardian name
Email address
Telephone number
Child’s age
Information about the child’s knee injury, symptoms or condition
Any additional information included in your message
Subsequent correspondence relating to the enquiry
Information about an injury, symptoms or medical condition may constitute health information and is treated with additional care.
How We Use Your Information
We use the information submitted through the website to:
Respond to your enquiry
Contact you about your child’s needs
Arrange or administer an appointment
Provide relevant information about the next steps
Maintain appropriate records of our communications
Meet applicable legal, regulatory and professional obligations
We will not use information about your child for unrelated marketing purposes.
Our Lawful Basis
We process basic contact information where necessary to respond to an enquiry, administer a requested appointment or pursue our legitimate interests in operating and communicating with patients.
Health information is classified as special-category personal data. We process this information only where an appropriate legal condition applies, including where necessary for the provision or management of healthcare by, or under the responsibility of, a professional subject to confidentiality obligations.
Where we rely on consent for a particular use, you may withdraw that consent at any time.
Information About Children
Our enquiry form is intended to be completed by a parent, guardian or other authorised adult on behalf of a child.
Please provide only the information reasonably necessary for us to understand and respond to the enquiry.
Sharing Your Information
Your information may be accessed by:
Our surgeons and authorised clinic team
Hospitals or healthcare professionals involved in arranging care, where appropriate
Providers supporting our website, email, appointment or enquiry-management systems
Professional advisers, regulators or authorities where disclosure is legally required
We do not sell personal information.
Service providers acting on our behalf are required to handle information securely and only for the agreed purpose.
International Transfers
We retain personal information only for as long as necessary to respond to and manage your enquiry.
If your child receives care from us and the information becomes part of their clinical record, it will generally be retained until their 25th birthday, or until their 26th birthday if treatment ends when they are 17, in accordance with applicable healthcare record-retention guidance.
Enquiries that do not lead to an appointment or treatment will be securely deleted when they are no longer required, unless there is a legal, regulatory or professional reason to retain them.
How We Protect Your Information
We use reasonable administrative and technical measures to protect personal information from unauthorised access, loss, misuse, disclosure or alteration.
Although we take appropriate precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Your Data-Protection Rights
Depending on the circumstances, you may have the right to:
Request access to personal information
Ask us to correct inaccurate or incomplete information
Request deletion of information
Ask us to restrict how information is used
Object to certain uses of information
Request transfer of information
Withdraw consent where consent is being relied upon
These rights are not absolute and may be subject to legal, regulatory or clinical record-keeping requirements.
Changes to This Policy
We may update this Privacy Policy when our practices or legal obligations change. The latest version will always be published on this website.
Specialist assessment and evidence-led care for children and adolescents with sports-related knee injuries.
Clinic Locations